1. Introduction
ChakraBit LLP ("we," "us," or "our"), a Limited Liability Partnership registered in Mumbai, India, operates the website www.chakrabit.com and related SaaS products including InboundKit (www.inboundkit.dev). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites and services.
By using our services, you agree to the collection and use of information as described in this policy.
2. Information We Collect
We collect the following types of information:
Information you provide directly:
- Name and email address when you submit our contact form
- Account registration details when you sign up for our SaaS products
- Payment and billing information processed through our payment provider (Stripe)
- Any other information you choose to provide in communications with us
Information collected automatically:
- IP address and approximate geographic location
- Browser type, operating system, and device information
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 6)
Information from third parties:
- Payment confirmation details from Stripe (we do not store full card numbers)
- Analytics data from service providers we use to understand website usage
3. How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our services
- To process transactions and send related billing information
- To respond to your inquiries and provide customer support
- To send service-related notices and updates
- To monitor and analyze usage trends to improve user experience
- To detect, prevent, and address technical issues or security threats
- To comply with legal obligations
We do not sell your personal information to third parties. We do not use your data for automated decision-making or profiling.
4. How We Share Your Information
We may share your information only in the following circumstances:
- Service providers: With third-party vendors who assist us in operating our business (e.g., payment processing, hosting, analytics), subject to confidentiality obligations
- Legal requirements: When required by law, regulation, legal process, or governmental request
- Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
- With your consent: In any other case, only with your explicit consent
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:
- Account data is retained for the duration of your account and up to 90 days after deletion
- Contact form submissions are retained for up to 24 months
- Transaction records are retained as required by applicable tax and accounting laws
- Server logs are retained for up to 12 months
You may request deletion of your data at any time by contacting us.
6. Cookies and Tracking
We use cookies and similar technologies for the following purposes:
- Essential cookies: Required for basic site functionality (e.g., session management)
- Analytics cookies: To understand how visitors use our website and improve our services
You can control cookies through your browser settings. Disabling cookies may affect certain features of our services.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL
- Secure storage of data with access controls
- Regular review of our security practices
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data
- Data portability: Request your data in a structured, machine-readable format
- Objection: Object to the processing of your data in certain circumstances
To exercise any of these rights, please contact us at hello@chakrabit.com. We will respond to your request within 30 days.
9. International Data Transfers
Our services are operated from India. If you are accessing our services from outside India, your information may be transferred to, stored, and processed in India. By using our services, you consent to such transfer. We take steps to ensure that your data receives adequate protection in accordance with this policy.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will promptly delete it.
11. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
ChakraBit LLP
Mumbai, Maharashtra, India
Email: hello@chakrabit.com